General terms EN
These Terms and Conditions apply to purchases made through the Advent E-shop available at www.adventnibehani.cz/e-shop (hereinafter referred to as the “E-shop”). These Terms and Conditions define and specify the rights and obligations of the operator of the online store, Advenťácký spolek, z.s., Company ID No. 08652244, with its registered office at Rovenská 736/11, Kbely, 197 00 Prague 9, Czech Republic, registered in the Register of Associations maintained by the Municipal Court in Prague under File No. L 72680.
All contractual relationships are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.
1. BASIC INFORMATION
Consumer Contract
A consumer contract means a purchase agreement, contract for work, or any other contract concluded pursuant to the Civil Code where one contracting party is a consumer and the other is the supplier or seller.
Seller (Supplier)
The Seller is a legal entity and the enthusiastic founder of the Advent Running community. When concluding and performing contracts, the Seller acts within the scope of its business or other entrepreneurial activities. The Seller is an entrepreneur who directly or through other entrepreneurs supplies products or provides services to the Buyer.
The Seller and operator of the Advent E-shop is:
Advenťácký spolek, z.s.
Company ID: 08652244
Registered Office: Rovenská 736/11, Kbely, 197 00 Prague 9, Czech Republic
Registered in the Register of Associations maintained by the Municipal Court in Prague under File No. L 72680
Email: ahoj@adventnibehani.cz
Consumer (Buyer)
A Consumer is a person who appreciates the idea of Advent Running and, when concluding and performing the contract, does not act within the scope of their trade, business, or professional activity. A Consumer may be a natural person or a legal entity purchasing products or using services for purposes other than conducting business involving such products or services.
Buyer Who Is Not a Consumer
A Buyer who is not a Consumer is a person acting within the scope of their business or professional activity when concluding and performing the contract.
2. CONTACT DETAILS
The E-shop operates 24 hours a day, 7 days a week.
Email: ahoj@adventnibehani.cz
Telephone: +420 725 144 945
We generally respond to emails within 24 hours, and no later than 2 business days.
Bank Account for Bank Transfers
Komerční banka (KB)
Account Number: 123-874520277/0100
IBAN: CZ5201000001230874520277
3. ORDERING GOODS AND CONCLUSION OF THE PURCHASE AGREEMENT
The list of products displayed in the E-shop serves as a catalogue of goods normally supplied by the Seller. The Seller does not guarantee the immediate availability of all listed items. Product availability will always be confirmed after verification.
The purchase price applicable to the order is the price displayed in the E-shop at the time the order is placed.
To place an order, the Buyer must:
* select the desired goods;
* complete the order form accurately and in full; and
* submit the order.
The Buyer is obliged to provide correct and complete billing and shipping information to which the ordered goods are to be delivered.
The technical steps leading to the conclusion of the contract are evident from the ordering process in the Advent E-shop. Before submitting the order, the Buyer has the opportunity to review and correct any entered information.
By displaying goods for sale on its website, the Seller expresses its intention to conclude a purchase agreement under the stated conditions.
The purchase agreement is concluded upon receipt of the Buyer’s binding order by the Seller. From that moment, mutual rights and obligations arise between the Buyer and the Seller as defined by the purchase agreement and these Terms and Conditions, which form an integral part thereof.
These Terms and Conditions are available on the E-shop website, enabling the Buyer to archive and reproduce them. By submitting an order, the Buyer confirms that they have read these Terms and Conditions and agree to them without reservation. The Buyer is adequately informed of these Terms and Conditions before placing an order.
The contract is concluded in the Czech language. However, where circumstances on the part of the Seller or Buyer permit, the contract may also be concluded in another language understood by both parties.
The concluded contract (the Buyer’s order) is archived by the Seller for the purpose of fulfilling the contract and is not accessible to third parties.
The Buyer bears the standard costs of using remote means of communication (telephone, internet, etc.) associated with placing an order, according to the applicable telecommunications tariff.
All prices displayed at www.adventnibehani.cz/e-shop are final prices, including VAT and all mandatory charges payable by the Consumer for the purchase of the goods.
The Buyer may verify product prices on the individual product pages. Before submitting the order, the total purchase price, including any related charges, will be calculated, and the Buyer will be asked to confirm it.
The Buyer will also be informed of the period during which the offer or price remains valid before completing the order.
Goods offered at promotional prices may only be purchased in quantities considered customary.
Cancellation of an Order
The Buyer may cancel an order without giving any reason until the order has been confirmed by the Seller.
Pursuant to Section 1829(1) of the Czech Civil Code, the Buyer has the right to withdraw from the purchase agreement within thirty (30) days of receiving the goods (see below).
The Seller reserves the right to reject an order if the Buyer repeatedly fails to fulfil their obligation to accept delivery of the goods and pay the purchase price.
4. DELIVERY OF GOODS
The purchase agreement is concluded upon receipt of the Buyer’s binding order by the Seller. After receiving the order, the Seller will send the Buyer an email confirming receipt of the order, titled “Order Confirmation.”
Delivery Time
The ordered goods will be delivered as soon as possible, depending on product availability and the Seller’s operational capacity, via Zásilkovna (Packeta) or another carrier, but no later than 30 days from the date the order is received.
The goods shall be deemed delivered upon delivery to the address specified by the Buyer in the order.
Shipping Method
The Seller arranges delivery to the address specified by the Buyer throughout the Czech Republic and the Slovak Republic.
Shipping costs vary depending on the selected delivery method. The Buyer chooses the preferred delivery method during the ordering process.
Alternatively, the Buyer may collect the goods in person at a mutually agreed location.
Payment Method
The Buyer may pay for the goods by bank transfer to the Seller’s bank account using the variable payment reference provided by the Seller after the order has been received.
If payment by bank transfer is not received within 14 days from the date the order is placed, the Seller reserves the right to cancel the order.
Receipt of Goods
Upon delivery, Buyers are advised to inspect the shipment to ensure that neither the packaging nor the goods have been damaged during transport.
If the Buyer is not a Consumer and identifies mechanical damage to the packaging or the goods, the Buyer must prepare a damage report with the carrier and have it confirmed by the carrier. Based on such report, the Seller will provide an appropriate discount, replace the damaged goods, or, where applicable, allow withdrawal from the purchase agreement.
By signing the delivery note, a Buyer who is not a Consumer confirms receipt of the goods and acknowledges that they were delivered without visible mechanical damage.
Consumers are also encouraged to inspect the shipment upon delivery to avoid potential disputes regarding transport-related damage. However, failure by a Consumer to do so does not affect the Consumer’s statutory rights to make a warranty or defect claim.
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5. COMPLAINTS AND WARRANTY CLAIMS
If the Buyer discovers a defect in the purchased goods during the warranty period which was not caused by improper use but by a defect in the product itself, the Buyer is entitled to submit a warranty claim.
The warranty period begins on the date the Buyer receives the goods.
The Seller provides the statutory warranty required under the Czech Civil Code, namely 24 months. The warranty period is extended by the period during which the goods are undergoing warranty repair. If the goods or any of their components are replaced, a new 24-month warranty period begins.
Upon the Consumer’s request, the Seller shall provide a written warranty certificate. Where appropriate considering the nature of the goods, proof of purchase containing all legally required information may serve instead of a separate warranty certificate.
If a warranty longer than the statutory period is provided, the Seller shall specify its scope and conditions in the warranty certificate.
The warranty certificate shall include the Seller’s name, company name, Company ID, and registered office (or permanent residence in the case of a natural person).
The warranty covers manufacturing defects and other defects not caused by improper handling, misuse, use contrary to the intended purpose, or mechanical damage.
The warranty does not cover normal wear and tear resulting from ordinary use. Reduced service life caused by normal use is not considered a defect and cannot be claimed under warranty.
Non-Conformity with the Purchase Agreement
If, upon receipt, the goods do not conform to the purchase agreement (“non-conformity”), the Buyer has the right to require the Seller, free of charge and without undue delay, to remedy the non-conformity either by replacing or repairing the goods, according to the Buyer’s request.
If such remedy is impossible, the Buyer may request an appropriate reduction in the purchase price or withdraw from the purchase agreement.
These rights do not apply if the Buyer knew of the non-conformity before accepting the goods or caused it themselves.
Any non-conformity that becomes apparent within six months after delivery shall be presumed to have existed at the time of delivery unless this is incompatible with the nature of the goods or proven otherwise.
Conformity with the purchase agreement means, in particular, that the goods:
* are free from defects upon delivery;
* possess the quality and characteristics agreed in the contract or described by the Seller or manufacturer;
* correspond to the quality and characteristics reasonably expected on the basis of advertising;
* are suitable for their usual purpose;
* comply with applicable legal requirements; and
* correspond in quantity, weight, and dimensions to the contract.
Complaint Procedure
If the Buyer wishes to submit a warranty claim regarding goods purchased from the Advent E-shop, they are encouraged to notify the Seller promptly by email.
The Buyer should complete the complaint form available for download HERE.
The written complaint should include:
* the Buyer’s full name;
* postal address;
* telephone number;
* email address;
* order number;
* invoice number;
* a detailed description of the defect; and
* where applicable, an explanation of how the defect occurred or manifests itself.
The goods will be tested only for the defect described by the Buyer.
Providing complete information significantly facilitates identification of the shipment and speeds up the complaint process.
Shipments for which no reason for return can be identified may be returned to the sender.
The goods should preferably be returned in their original packaging or other suitable transport packaging. The Seller shall not be liable for any mechanical damage occurring before the returned goods are received.
If the complaint is justified, the Buyer is entitled to reimbursement of reasonable shipping costs necessarily incurred in returning the goods, provided that proof of such costs is supplied.
If the complaint is found to be unjustified, the Buyer is not entitled to reimbursement of costs incurred in connection with the complaint. Likewise, the Seller is not entitled to reimbursement of its own costs unless the Consumer has clearly abused their rights, for example by repeatedly submitting unfounded complaints.
Handling of Complaints
The Seller shall decide on the complaint immediately or, in more complex cases, within 14 business days. This period does not include the time reasonably required for expert assessment of the defect.
The complaint, including any repair or replacement, shall be resolved without undue delay and no later than 30 calendar days after the complaint has been submitted, unless the Seller and the Buyer agree otherwise.
The Seller shall inform the Consumer of the outcome of the complaint by telephone or, if unavailable, by email.
If the complaint is not resolved within the statutory period, the Consumer shall have the same rights as if the defect were irreparable.
The Seller shall issue written confirmation stating the date and method of handling the complaint, confirmation of any repair carried out and its duration, or written reasons for rejecting the complaint.
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6. WITHDRAWAL FROM THE PURCHASE AGREEMENT
Pursuant to Section 1829(1) of the Czech Civil Code, the Buyer has the right to withdraw from the purchase agreement without giving any reason within 30 days of receiving the goods when purchasing through the Advent E-shop.
Seller’s Right to Withdraw
The Seller may withdraw from the purchase agreement only before the goods have been dispatched, in the event that:
* the goods are unavailable;
* goods offered at a promotional price have been ordered in quantities exceeding those considered customary; or
* where the Buyer is not a Consumer, there has been a substantial change in the purchase price.
Before withdrawing from the agreement, the Seller shall always contact the Buyer to agree on an appropriate solution.
Procedure for Withdrawal
The Buyer may withdraw from the purchase agreement by notifying the Seller no later than the thirtieth (30th) day following receipt of the goods.
Notice of withdrawal may be sent:
* by email to ahoj@adventnibehani.cz;
* in writing; or
* by any other demonstrable means.
For convenience, the Buyer is encouraged to use the withdrawal/complaint form available for download HERE.
Shipments for which no reason for return can be identified may be returned to the sender.
Upon withdrawal, the purchase agreement shall be deemed cancelled from the outset.
The Buyer must return the goods to the Seller within 14 days of withdrawing from the agreement.
The Buyer shall bear the direct costs of returning the goods, including cases where, due to their nature, the goods cannot be returned by ordinary postal services.
Within 14 days of receiving the notice of withdrawal, the Seller shall refund all payments received from the Buyer using the same payment method originally used, unless the Buyer expressly agrees otherwise and no additional costs are incurred.
The Seller is not obliged to issue the refund before receiving the returned goods or before the Buyer provides proof that the goods have been dispatched back to the Seller.
The Seller may unilaterally offset any claim for compensation for damage to the returned goods against the Buyer’s claim for reimbursement of the purchase price.
If a free gift was provided together with the purchased goods, the gift agreement is concluded subject to a condition subsequent. If the Buyer withdraws from the purchase agreement, the gift agreement automatically terminates, and the Buyer must return the gift together with the goods.
7. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
The Seller handles consumer complaints via email at ahoj@adventnibehani.cz. The Seller will notify the Buyer of the outcome of the complaint using the Buyer’s email address.
For the out-of-court settlement of consumer disputes arising from a purchase agreement, the competent authority is the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, Czech Republic, Company ID No. 000 20 869. Further information is available at https://adr.coi.cz/cs.
Consumers may also use the European Commission’s Online Dispute Resolution (ODR) platform, available at http://ec.europa.eu/consumers/odr, to resolve disputes arising from purchase agreements between the Buyer and the Seller.
The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Czech Republic, and available at http://www.evropskyspotrebitel.cz, serves as the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.
The Seller is authorised to sell goods on the basis of a valid trade licence. Compliance with trade licensing regulations is supervised by the competent Trade Licensing Office. Compliance with personal data protection legislation is supervised by the Office for Personal Data Protection. Within the scope of its statutory powers, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
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8. PERSONAL DATA PROTECTION
The Seller fulfils its information obligation towards the Buyer pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) regarding the processing of the Buyer’s personal data for the purposes of performing the purchase agreement, negotiating the purchase agreement, and complying with the Seller’s legal obligations through a separate document entitled Privacy Policy.
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9. MARKETING COMMUNICATIONS AND COOKIES
Pursuant to Section 7(2) of Act No. 480/2004 Coll., on Certain Information Society Services, as amended, the Buyer agrees to receive marketing communications from the Seller by email and/or telephone.
The Seller fulfils its information obligation pursuant to Article 13 of the GDPR regarding the processing of the Buyer’s personal data for the purpose of sending marketing communications through a separate Privacy Policy.
The Buyer also agrees to the use and storage of cookies on their device.
Where the website allows purchases to be completed and the Seller’s obligations under the purchase agreement to be fulfilled without the use of cookies, the Buyer may withdraw this consent at any time.
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10. FINAL PROVISIONS
These Terms and Conditions shall apply in the version published on the Seller’s website on the date the Buyer submits the electronic order.
These Terms and Conditions entered into force on 5 November 2019.
The Seller reserves the right to amend these Terms and Conditions at any time.